Frequently Asked Questions
Here you will find a collection of questions we have received from previous visitors. Please go through this before contacting us.
We guarantee check-in from 3:00 PM
If possible, we happily offer check-in before 3:00 PM
Otherwise, the hotel has a luggage room where you can leave your luggage.
Checkout is until 11:00 AM
We gladly offer late check-out after 11:00 when possible.
An additional fee may apply.
We have an age limit of 18 years for booking rooms.
We allow dogs and cats in certain rooms of the room type “Doubleroom Dogs allowed”
The hotel offers cribs available for an additional cost. This can also be booked online.
All our hotel rooms and public areas are non-smoking. The hotel offers a number of rooms with a balcony.
Our online booking shows criteria for how many people each room type offers sleeping accommodations for.
We have a number of rooms without carpeting as well as a customized allergy room. Advance booking is required.
The hotel offers free parking.
When you book online, a booking confirmation is automatically sent to your chosen email.
Please contact us if you have not received your confirmation when booking online.
Your booking confirmation will show the type of room and period your room reservation refers to. If you wish to change your booking, please contact us via email or phone.
Booking online is done via Klarna
Under opening hours, you will find our current times for breakfast
We offer a breakfast bag for those who need to travel before the regular breakfast. Please pre-book your breakfast bag at the reception.
Our breakfast buffet includes options for gluten-free, lactose-free, and dairy-free meals.
If there are any other allergies, we appreciate being informed in advance.
Our reception handles forgotten belongings. Contact us via email or phone.
The hotel offers a newly renovated swimming pool measuring 12 meters.
The pool has a deeper and a shallower section.
Feel free to notify us as a club member in connection with your booking via our online, email, or phone.
The hotel offers a wireless network. The code can be found on the key card or at the reception.